Refund policy

Returns & Refunds
We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return for either a store credit or exchange.To be eligible, items must be:
Unused and in the same condition you received them
In original packaging, Accompanied by proof of purchase.

To start a return, please contact us at:
info@audenshawpetsupplies.co.uk
If your return is accepted, we’ll provide instructions on how and where to send your item.
Return Shipping
Customers are responsible for return postage costs.
We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

Refunds
If a refund is approved:
Postage costs are non-refundable
Only the item value will be refunded

Damages & Issues
Please check your order as soon as it arrives.
If your item is damaged, faulty, or incorrect, contact us immediately so we can resolve the issue quickly.

Non-Returnable Items
Due to the nature of our products, we cannot accept returns on:
Perishable goods (including dog food and treats)
Custom or personalised items
Health or hygiene-related products
We also do not accept returns on:
Sale items
Gift cards